Privacy Policy
At DripForge Limited, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the measures we take to keep it secure when you visit our website or place an order with us.
Information We Collect
When you use our website, we may collect information including:
- Your name
- Email address
- Phone number
- Billing information
- Order details
- Account information you choose to provide
- Technical information such as IP address, browser type, and device information
How We Use Your Information
We use the information collected to:
- Process and fulfill orders
- Provide customer support
- Communicate regarding purchases and inquiries
- Improve our website and services
- Prevent fraud and enhance security
- Meet legal and regulatory requirements
Payment Processing
Payments made through our website are securely processed by trusted third-party payment providers, including Pesapal. DripForge Limited does not store or have access to your full payment card information.
We encourage customers to review the privacy policies of any payment service used during checkout.
Cookies and Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic and performance
- Enhance the overall customer experience
You may choose to disable cookies through your browser settings, although some website features may not function correctly.
Information Sharing
DripForge Limited does not sell, rent, or trade customer information.
We may share information only with trusted service providers involved in operating our business, such as:
- Payment processors
- Delivery and logistics partners
- Website hosting providers
- Legal or regulatory authorities where required by law
Data Security
We take reasonable administrative, technical, and organizational measures to protect customer information from unauthorized access, alteration, disclosure, or destruction.
While we strive to maintain strong security practices, no internet-based service can guarantee absolute security.
Customer Rights
Customers may request to:
- Access their personal information
- Correct inaccurate information
- Request deletion of personal information where legally permissible
- Withdraw consent for certain communications
Requests may be submitted using the contact information below.
Changes to This Policy
DripForge Limited may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated effective date.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
DripForge Limited
Email: admin@dripforgeltd.com
Phone: +254 717 510 263
Location: Kakamega, Kenya