Returns & Refunds Policy

Returns & Refunds Policy

We are committed to providing quality products and excellent customer service. This policy explains the circumstances under which returns, replacements, and refunds may be requested.

Overview

At DripForge Limited, customer satisfaction is important to us. If you receive a product that is damaged, defective, incorrect, or significantly different from what was ordered, you may be eligible for a replacement or refund in accordance with this policy.

Eligible Returns

Customers may request a return or replacement if:

  • The wrong item was delivered.
  • The product arrived damaged.
  • The product contains manufacturing or printing defects.
  • The product differs significantly from the description provided on our website.

Requests should be submitted within 7 days of receiving the order.

Non-Returnable Items

For hygiene and customization reasons, the following items may not be eligible for return:

  • Products that have been worn, washed, or altered.
  • Products damaged after delivery through misuse.
  • Custom-designed or personalized products approved by the customer before production, except where a manufacturing defect exists.
  • Clearance or promotional items marked as non-returnable.

Return Request Process

To request a return, replacement, or refund:

  1. Contact DripForge Limited through our official contact channels.
  2. Provide your order number.
  3. Include a description of the issue.
  4. Where applicable, provide photographs showing the defect or damage.

Our team will review the request and respond within a reasonable timeframe.

Refunds

Approved refunds may be issued when:

  • A replacement is unavailable.
  • An order cannot be fulfilled.
  • A verified defect or error cannot be reasonably corrected.

Refunds will be processed through the original payment method whenever possible.

Processing times may vary depending on payment providers and financial institutions.

Exchanges and Replacements

Where appropriate, DripForge Limited may offer a replacement product instead of a refund.

Replacement timelines may vary depending on product availability and delivery arrangements.

Shipping Costs

If a return is approved due to an error made by DripForge Limited, reasonable return shipping costs may be covered by the company.

If the return is requested for reasons not caused by DripForge Limited, the customer may be responsible for applicable return shipping costs.

Fraud Prevention

DripForge Limited reserves the right to refuse refund or replacement requests where:

  • False information is provided.
  • Products have been intentionally damaged.
  • The request falls outside the terms of this policy.

Policy Updates

We may update this Returns & Refunds Policy from time to time. Updated versions will be published on this page with the revised effective date.

Contact Us

For questions regarding returns, replacements, or refunds, please contact:

DripForge Limited
Email: admin@dripforgeltd.com
Phone: +254 717 510 263
Location: Kakamega, Kenya

Shopping Cart